SINGAPORE, 26 September 2018 – Tata Consultancy Services (TCS), a leading IT service, consulting and business solutions organisation, has won Frost & Sullivan’s 2018 Asia-Pacific ICT Award for BPM Solutions Provider of the Year.
The Frost & Sullivan award recognises companies demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer centricity, and strategic product development in their business segments, and their efforts to improve the industry as a whole.
VP and Head of Cognitive Business Operations (CBO) at TCS, Ashok Pai said:
“It’s a great honour to be named the Asia-Pacific BPM Solutions Provider of the Year 2018 by Frost & Sullivan,” said Ashok Pai, VP and Head, Cognitive Business Operations (CBO), TCS. “This recognition is a testament of our Business 4.0™ vision and strategy encompassing contextual knowledge, design thinking, and innovation and highlights our success in the region.”
TCS’ CBO unit engages with forward-thinking customers across the world with leading-edge, technology-led solutions that reimagine business operations end to end, including the underlying IT systems and supporting infrastructure, and drive superior business outcomes. These solutions leverage AI, machine learning, IoT, cloud, analytics, computer vision, and RPA, while adopting Agile practices across Business Process Services, IT Infrastructure Services, and IT Operations.
Head of Customer Contact Research Digital Transformation Practice for the Asia Pacific at Frost & Sullivan, Krishna Baidya said:
“TCS has been strengthening its capability and aligning well to strategically partner with businesses aspiring to be successful next-generation digital enterprises. Business 4.0™, TCS’ thought leadership framework combining technology, contextual knowledge, and deep domain expertise, bodes well with customers across geographies and sectors. TCS’ expanding global network delivery footprint, language capability, proven analytical skills, technology transformation competences, and excellent customer-centric approach continue to deliver business outcomes for its clients. Leveraging its Machine First Delivery Model (MFDM™), the provider won many marquees and transformational deals in the region. A sharply focused and holistic approach to the digital opportunity has gained significant market share for the company in FY18.”
TCS won the award for the fifth consecutive year. The strong overall performance and back-to-back award win exemplify TCS’ leadership in cognitive business operations and business process services in the region.